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FAQs

PRODUCTS

How long do your pastries stay fresh?
Because we believe in the goodness and purity of every ingredient, we don’t add preservatives to our pastries. As a result, they are best enjoyed fresh immediately upon receipt.

How do I store your pastries?
It depends on the pastry. If the pastries arrive at room temperature, they can be stored in an airtight container for up to 3 days. If the pastries arrive frozen, they should be refrozen or placed in the refrigerator to enjoy immediately. Cookies, breads and brownies can be frozen, wrapped tightly in plastic, for up to two months, and thawed at room temperature for two hours before serving. Our Heavenly Cheesecake can be frozen, wrapped tightly in plastic for up to two months, and thawed in the refrigerator for 24 hours before serving.

Are any of your pastries nut-free?
Many of our products are nut-free. When nuts are an ingredient, it is indicated in the product description as well as in the ingredient statement. While we do our absolute best to avoid cross-contamination, people with severe nut allergies should be aware that all our products are produced in a facility where nuts are present.

Do you have any gluten-free options?
We offer several gluten-free confections such as our Signature Granola, Peanut Brittle, Toffee, and Marshmallows. While we do our absolute best to avoid cross-contamination, people with severe gluten allergies should be aware that all our products are produced in a facility where gluten is present.

Are your products kosher or halal?
We are not certified kosher or halal. However, we do not use any pork products in our bakery and all gelatin used is halal.

SHIPPING

How do you ship my order?
We ship all orders via UPS. Depending on the service selected, your order will ship via Next Day Air (Early, Standard, or Saver), Second Day Air, or Ground service. Certain products may be eligible for Flat Rate Shipping.

Do you ship overseas?
Our fresh pastries do not ship outside of the United States.

Can I ship anywhere in the United States?
Yes, we ship to all 50 states and to APO and FPO designations. All we need is a valid residential or business street address.

Can I include a personalized gift message in my order?
Yes, depending on your preference. You may select a hand-written notes, custom-printed cards or a simple typed message on the packing slip which may be included in each gift.

Do you offer gift-wrapping?
Yes, for a small incremental cost we will wrap your gift with our signature satin ribbon and include a hand-written note. During the holidays, gift-wrapping also includes our signature holiday ornament. Additionally, we do not include any price information on the packing slip included in the package.


How do I know my order has been processed?
You will receive (1) an email confirmation when your order is placed, and (2) an email when your package has shipped with the package’s tracking information. We ask that you keep an eye out for your package as our products are perishable and should be opened immediately upon receipt.

Where will my package be delivered/left?
UPS drivers will only leave the package at a recipient’s door, or other secure location, if the driver believes it is safe to do so. For gifts, we highly recommend you notify the recipient of the gift’s arrival to ensure they are looking out for the delivery.

What if I don’t get my package?
First, we recommend checking the tracking information. If UPS says the package was delivered, then it was delivered. We are not responsible for loss of package by doormen, building receiving areas, concierge desks, or other potential misplacement of delivered packages. We cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package.

What if my package is returned to you?
If your package is returned to Mah-Ze-Dahr because of an incorrect address provided by the customer, we cannot send a new package or issue a refund. Unfortunately, you must place a new order. We cannot send replacements for a customer’s mistake. Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.

CORPORATE GIFTING 

Is there a minimum purchase for corporate gifts?
There is no minimum purchase required.

Can you customize the gifts?
Yes, we can personalize your gifts in a myriad of ways. Our Corporate Gifting specialists will work with you personally to provide options. Please reach out to us for further information.

Can I include a gift message?
Yes, depending on your preference, hand-written notes, custom-printed cards or your own cards may be included in each gift.

What if I have many different people and multiple addresses?
No problem at all, we can accommodate most everyone on your list.

How do I place an order?
You can email us at admin@mahzedahrbakery.com or call at 212-498-9810, and our Corporate Gifting Specialists can assist you with any and all of your corporate gifting needs.

Can I select my delivery date?
Yes, you can. During peak holiday times, the earlier you place your order the more likely you can guarantee the delivery slot of your choice.

Do you offer discounts?
Based on the size of your total order, you may be eligible for discounts. Please note discounts are based on volume and determined on an order-by-order basis.

PICK UP AND DELIVERY

OPTIONS

 

Can I place a preorder?
Yes, you can place a preorder for pickup or delivery for all of our locations, please select the location you would like to place your order from.


Can I place an order for today?
Yes, we partner with local services to offer pickup and delivery orders. Please visit our Locations page for details.

RETURNS & EXCHANGES

Do you offer returns?
Due to the perishable nature of our products, we do not offer exchanges, returns or refunds.